Shipping policy

🚚 Denson Commercial Food Equipment – Shipping Policy

Last updated: 2025.12.02

At Denson Commercial Food Equipment (Denson CFE), we ship commercial foodservice equipment, smallwares, and supplies across Canada. Because many of our items are large, heavy, or require specialized handling, shipping methods vary depending on the type of product.

Our goal is to deliver your order safely, efficiently, and at the lowest possible cost.

1. Processing Times

In-stock items:

  • Typically ship within 1–3 business days

Special orders or backordered products:

  • Ship according to manufacturer lead times

  • We will notify you of any delays or extended ETAs

Large equipment requiring freight:

  • May require an additional 1–2 days for crating or truck scheduling

Orders are processed Monday–Friday, excluding holidays.

2. Shipping Methods

We use several methods depending on the item type:

A) Small Parcel (Canada Post, UPS, Purolator, FedEx)

Used for:

  • Smallwares

  • Utensils

  • Tools

  • Countertop items under ~35 kg

Tracking is provided when the carrier provides it.

B) LTL Freight (Truck)

Used for:

  • Commercial refrigerators & freezers

  • Cooking equipment

  • Mixers, slicers, dishwashers

  • Anything over ~35 kg or oversized

Freight may include:

  • Tailgate (liftgate) service

  • Curbside delivery

  • Appointment scheduling

  • Optional inside delivery (additional fee)

Customers are responsible for ensuring:

  • There is adequate access for a freight truck

  • Someone is available to receive and inspect the shipment

C) Crated & Palletized Shipments

Some manufacturers ship equipment:

  • Fully crated

  • Palletized

  • Foam-packed with straps

Crating protects the product during transport and is included in the freight cost unless otherwise noted.

3. Shipping Costs

Shipping costs depend on:

  • Weight & dimensions

  • Delivery location

  • Rural/remote access

  • Residential vs. commercial delivery

  • Liftgate requirements

Freight quotes are automatically calculated at checkout when possible.
For large or multi-item orders, Denson CFE may provide a manual freight quote afterward if needed.

4. Delivery & Inspection

All customers are required to inspect deliveries at the time of arrival.

Look for:

  • Box or crate damage

  • Holes, crushing, tears

  • Water damage

  • Open or re-taped packaging

  • Missing pallet or broken straps

If damage is present:

  1. Note it on the delivery receipt before signing

  2. Take photos of the exterior, interior, and damaged areas

  3. Contact us immediately at admin@densoncfe.com

Failure to note damage may void shipping insurance claims.

5. Missed Deliveries

For freight shipments:

  • Missed appointments may result in redelivery fees charged by the carrier

  • These fees are the responsibility of the customer

For small parcel shipments:

  • The carrier may attempt redelivery or hold the package for pickup

6. Remote Area Surcharges

Some Canadian regions may incur additional carrier fees:

  • Northern communities

  • Hard-to-access rural areas

  • Locations requiring ferry transport

We will contact you before shipping if additional charges apply.

7. Multiple Shipments

Orders may ship from:

  • Our Regina, Saskatoon, Yorkton, or Winnipeg warehouses

  • Manufacturer distribution centers anywhere in Canada or the USA

Your order may arrive in multiple boxes or separate deliveries.

8. Shipping Restrictions

We do not ship to:

  • P.O. Boxes (freight cannot deliver to these)

  • International locations (unless arranged manually)

  • Non-serviced rural areas where carriers do not operate

9. Pickup Options

Local customers may request:

  • Warehouse pickup (by appointment)

  • Third-party carrier pickup

  • Customer-arranged shipping (must provide BOL)

10. For Restaurants & Commercial Facilities

To ensure smooth delivery:

  • Notify us if you require a liftgate

  • Provide accurate access details

  • Ensure staff are present at the scheduled time

  • Confirm door width, hallway clearance, and installation space

Denson CFE does not provide installation unless pre-arranged.

11. Tracking & Order Status

When your order ships, you will receive:

  • Tracking information (when available)

  • Carrier contact details (for freight deliveries)

  • Delivery ETA

Freight carriers often provide:

  • Shipment tracking

  • Delivery scheduling

  • Pre-arrival phone calls

12. Questions?

Our team is here to help with freight quotes, delivery arrangements, or equipment questions.

📧 admin@densoncfe.com
📞 1.306.782.2900

We appreciate your business and work hard to ensure a smooth, professional delivery experience.